Window won't stay up on retractable screen storm door.

by Karen
(West Chazy, NY)


I have a Larson storm door with a fixed glass pane at the bottom and sliding glass pane at the top. There is a retractable screen attached to the top glass pane. My problem is, the top glass pane will no longer stay up only half way. The top window pane is either all the way open or all the way closed. I know this has something to do with the tension cords. As you can see them in the picture, they never used to do that. I know that they should be retracting when the screen is all the way closed. Does anyone know if this can be fixed. If so, could you point me in a direction?

Thanks, Karen

Comments for Window won't stay up on retractable screen storm door.

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May 23, 2021
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Possible fix
by: Mark

Did you ever get your door fixed? I had the same problem and finally was able to remedy it. I think I have the same door as you.

Oct 13, 2020
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Larson screen door, glass wont stay up
by: Anonymous

I also have a Larson door. am so disappointed that the screen wont go all the way to the top and stay. they sent me new clips. that's not the problem. I see they have changed the door. they must have had a lot of complaints. Doesnt help me any. they say they dont even have any reps that goes to people's home. not very good customer service.

Oct 06, 2020
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got parts but no one to put them in.
by: Anonymous

Bought 3 Larson storm doors with sliding screens. Screen stopped working( bundled up in a mess at the top of the door frame. The window fell down on my hand and chopped out a portion of my finger. After many trips to Lowes and failed installer appointments I called Larson. I sent receipts, photos of problem and they sent me parts about 4 weeks later. Now find someone to replace the broken parts? Not so easy, anyone have similar issues and how did you fix them?

Apr 15, 2020
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Adjusting Tension on the Screen Spring
by: Martin

If your screen allows the glass frame to slide to the bottom then there is not enough tension upwards to hold the window pane in a closed position. It should hold the window pane closed even with no spacers. Think of it like a blind with a spring pulling it up, without this spring it will not go up. Remove the screen from the door. Roll the spring bar a number of times with a vice grip (reintroducing a spring like pull) then reinstall the screen. Good luck, you're going to need it, sounds easy, but it is a bastard to do.

Feb 22, 2020
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Rolscreen window issues
by: Anonymous

I am wondering if the window can open a portion of the way. Sometimes I like to have it only opened a few inches or half way and it does not hold. It slides all the way down. What do you do to fix
this issue

Jan 01, 2020
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How to fix
by: Doug

Larson has replacement plastic clips for inside of door frame just above lower glass pane. Remove screw holding broken clips and then get pieces out from lower frame. Install new plastic clip on each side with correct screw. Amazingly this fixes the problem. Upper panel slides up and latches in place. Won't drop down anymore - until plastic clips age and break again.
Larson service dept sold me the clips provided instructions and talked me through it when I got stuck By telling me how to get old broken pieces out.

Jun 03, 2019
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Window trouble
by: Anonymous

I have opposite problem my window won't stay down keeps sliding back up



May 02, 2019
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Finding answers ?
by: Jack

Seems that this is a problem that has no fix
@ Fixing screens.com

Dec 20, 2018
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No answer on Larson screen door?
by: Anonymous

Fixing Screens.com, why haven't you answered any of these questions? Are you only about selling stuff?

Feb 13, 2018
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upper panel locking
by: Anonymous

Same door here, my issue is the lock that keeps upper panel up keeps releasing panel when door closes, which allows the panel to drop a few inches.
I cant find another window lock to put along side the existing window lock to reinforce it.
The door already is on the slowest closing speed possible.

Nov 16, 2017
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screen door problem
by: sandy

I have a larson door ...same kind and same problem how do you fix it...store wont do anything to help..


Oct 19, 2017
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Same problem
by: Heidi

I have the same problem. I just emailed Larson customer service asking if this can be fixed. I'll let you know what they say when they get back to me.

Sep 03, 2017
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Me too!
by: Anonymous

I have the same problem. Been searching for a solution or advice, but no luck yet.

Jun 14, 2017
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Dorm door window won't stay up
by: Anonymous

How do yow fix its a brand new door

Feb 17, 2017
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Same problem here
by: Anonymous

I have the same problem, and there's a string hanging out..... what do I do to fix that??

Aug 24, 2016
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I have the same problem
by: Anonymous

Did you get an answer I have the same problem, same door.

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