Track is too deep to remove screen

My dog ran through my screen. I bought a new one from the same place my builder purchased it. However, the track is entirely too deep yo remove the screen door. I took out the tension screws and three men gave tried to help me. Nobody can figure it out. Help!! It is brand new construction.

Sometimes the track itself is made to be removed.
Other times storm windows are installed in front of screens and the tracks have to be taken off before the screen door will come out.

It would be great if you could post some digital pictures of the top track, bottom track and an overall picture of the door so I can give some more specific advice.

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