My son came home from school early to find the house locked. He tried to pull up on the lever handle of our sliding glass door while it was locked and apparently used enough force to break the internal release mechanism. Now the handle swings back and forth either in a locked or unlocked position and the internal catch is stuck, locking the sliding glass door.
We can't open it. My spouse took the handles off to see if he could release it, but we can't find a way to do it. How can we replace or fix the lock if we can't access it? Do you have any hope for us? This is a tough fix. If you need more photos, let me know.
Thanks for the picture
If possible it would be nice to see pictures with the lock handle set removed, both from the outside and the inside. If there is a standard mortise lock in there, it still might be possible to open by slipping a flat screwdriver blade into the slot that the handle connects to.
I suspect though that this is a higher security lock because the key cylinder seems to go right inside the door frame. Looks similar to locks made by a company called Papaiz from Brazil. Papaiz locks are used by many different window and door manufacturers. A locksmith would certainly be able to open it up.
If you do take the handleset off again look for serial numbers on the handleset and any manufacturers marks. There might also be a sticker on the door frame somewhere, that identifies who made the door.
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